Academy courses that answer learners in your expert's voice.
Customer education is the moment your customer learns to be successful, or learns they need to switch to your competitor. Static academy videos squander that moment by being unable to answer the simple question on the learner's mind.
Virtual makes every academy lesson interactive. The AI is trained on your CSMs' answers, your product transcripts, your help center. Learners get the senior CSM's answer at the moment they need it, instead of dropping off and forgetting.
What teams in this space struggle with
Academy completion rates are below 20%
Most learners drop at the first confusion. Virtual captures the confusion and answers it.
CSMs answer the same five academy questions every week
Train them once. The AI answers forever.
How Virtual fits
Per-course Master Doubts
Every academy course gets its own clustered question list. Update the course where it fails.
CSM-trained answers
Customers get the CSM answer at the moment of confusion.
How a customer education team rolls this out
- 1
Upload each academy lesson
Embed the Virtual link in your academy platform.
- 2
CSMs train the top answers per course
A few hours of work covers 80% of repeat questions.
- 3
Watch completion rates climb
Less confusion = more completion = more retention.
“Our academy completion went from 18% to 42% after wiring Virtual into the lessons. Top three Master Doubts per course also became our help-center backlog.”
Frequently asked questions
No, it slots into your existing LMS. Use it for the video layer, keep your LMS for tracking and certificates.
Built for customer education and academy
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